Recently, I’ve had the opportunity to help different organisations implement service-level objectives. The experience has been great, and the organisations are much better due to these clear boundaries (at least). But through this, a familiar series of questions or challenges have come up for each organisation. Today, I want to talk you through a service level objective and what they’re suitable for. Later, I’ll also publish some guidance on how you can practically implement a service-level objective in your organisation.
What is an SLO? What is it suitable for?
Recently, I’ve had the opportunity to help different organisations implement service-level objectives. The experience has been great, and the organisations are much better due to these clear boundaries (at least). But through this, a familiar series of questions or challenges have come up for each organisation. Today, I want to talk you through a service level objective and what they’re suitable for. Later, I’ll also publish some guidance on how you can practically implement a service-level objective in your organisation.